Support and FAQ for Downloads

Q. I received a message on my phone but I can't download it - why?
Q. My Carrier is not listed in the drop down box - How do I get the download?
Q. I received a message saying 'Invalid content url' or similar. Why?
Q. I received a 'Download does not exist' message. Why?
Q. I downloaded a ringtone/wallpaper to my phone and canít find it on my phone. Why?
Q. I downloaded a ringtone/wallpaper to my phone and cannot use it as my default or screensaver. Why?
Q. I entered all my information correctly but I never received anything on my phone.
Q. When will I be charged?
Q. Who is HipCricket?
Q. I want to complain about SPAM. Who do I contact?
Q. You charged me for content that didn't download properly, or that didn't work. How do I get a refund?
Q. How do I save my download to my phone?
Q. My Phone is not listed. What do I do now?
Q. Does HipCricket impose any age restrictions on persons under the age of 18?
Q. How do I view/listen to a piece of content before I buy it?
Q. How many ringtones can I download to my phone?

Q. I received a message on my phone but I can't download it - why?
A. To download any of our content, you must have a WEB ENABLED PHONE. You should verify that your phone is web enabled, and that your carrier/plan supports web browsing.

Q. My Carrier is not listed in the drop down box - How do I get the download?
A. Only certain carriers support 'PSMS' - Premium SMS. This is the process by which we can charge your phone account for your download. We're in the process of developing some alternative billing methods, so please come back again soon!

Q. I received a message saying 'Invalid content url' or similar. Why?
A. This happens when a url is entered incompletely into your phone. You must enter the WHOLE url into your phone's web browser.

Q. I received a 'Download does not exist' message. Why?
A. Each download is unique - once you have downloaded the content, the file is removed from our webserver. This prevents people from sharing the download url and obtaining materials that they have not paid for. If you consider that you have received this message in error, please contact us at support@hipcricket.com and we will endeavor to work through this problem with you.

Q. I downloaded a ringtone/wallpaper to my phone and canít find it on my phone. Why?
A. HipCricket can only offer support on the services they provide; please consult your handset manual or carrier in regard to the functions of your phone

Q. I downloaded a ringtone/wallpaper to my phone and cannot use it as my default or screensaver. Why?
A. HipCricket can only offer support on the services they provide; please consult your handset manual or carrier in regard to the functions of your phone

Q. I entered all my information correctly but I never received anything on my phone.
A. Please verify that your carrier/phone is configured for Text Messaging, specifically across a 5 digit 'Common Short Code'. You may need to talk to your wireless carrier about this.

Q. When will I be charged?
A. If you chose a download that has a fee associated with it, you shall be charged AFTER you have successfully downloaded the content that you selected. You will receive a follow up SMS thanking you for your purchase and notifying you that the charge has been applied to your phone bill or pre-paid account.

Q. Who is HipCricket?
A. HipCricket manages the content on this website. They are commercial partners with your brand and provide this service for the brand's customers. Any questions regarding errors and use of this interface should be directed to support@hipcricket.com

Q. I want to complain about SPAM. Who do I contact?
A. Please email support@hipcricket.com with information on your cellphone number, the 'from' number of the message that you consider to be SPAM and the message that you received. We shall respond to your message as soon as possible.

Q. You charged me for content that didn't download properly, or that didn't work. How do I get a refund?
A. We want you to be completely satisfied with your download. If something is not working properly, please email support@hipcricket.com with information on your cellphone number, your phone model, the download you chose and details of any purchase that you attempted to make...we'll do everything we can to help. BUT, please contact your carrier to determine if it will provide a refund. Since you made your purchase via your carrier, and therefore we did not charge you directly, you must request a refund from your carrier. Please note that you will not be entitied to a refund if your downloaded a product that was not suitable for your phone.

Q. How do I save my download to my phone?
A. HipCricket can only offer support on the services they provide; please consult your handset manual or carrier in regard to the functions of your phone

Q. My Phone is not listed. What do I do now?
A. Though we make every effort to keep on top of new phone releases into the marketplace, we're only human! If you know the file formats that your phone supports, or screen size, simply chose the phone that closely matches yours and this will work on most occasions. Alternatively you can contact support@hipcricket.com and request that we update our records.

Q. Does HipCricket impose any age restrictions on persons under the age of 18?
A. You must be at least 13 years old to use HipCricket services; parental permission is always required when a minor is involved in the purchasing of any service offered through HipCricket.

Q. How do I view/listen to a piece of content before I buy it?
A. Click the 'PREVIEW' link next to the item concerned; you'll need the appropriate software on your PC to display images or play MP3s.

Q. How many ringtones can I download to my phone?
A. The number of ringtones you can store varies by model and manufacturer. Please check your phone manufacturer's web site or consult your phone's user manual.



If the above information does not adequately address your needs, please contact
HipCricket Inc.
11241 Slater Avenue NE, Suite 201, Kirkland, WA 98033
Email: support@hipcricket.com

PLEASE INCLUDE YOUR NAME, YOUR CELLPHONE NUMBER, A CALL BACK NUMBER, AND DETAILS OF YOUR COMPLAINT INCLUDING (WHERE APPROPRIATE) THE 5 DIGIT SHORT CODE YOU RECEIVED YOUR DOWNLOAD FROM, OR THE SITE YOU WENT TO TO DOWNLOAD YOUR CONTENT, AND THE REASONS THAT LED YOU TO CONTACT US















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